Got Questions? Hopefully I have covered them below, but if not - please email me.
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How do I place an order?
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Ordering is easy—visit the shop section and add any items you wish to buy to your cart, once you have added everything, you will be able to complete the purchase following the prompts on screen.
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Can I customise my purchase?
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I want to send the item as a gift, can you post it directly to the recipent?
What are your ceramics made from?
How can I find out which events or markets you have coming up?
Not for existing items listed, but if you are after something special, please contact me on my email address sarah@elementalpottery.co.uk.
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What payment methods do you accept?
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I accept major cards, PayPal, and digital wallets for your convenience.
How long does shipping take?
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Do you work sustainably, and can you tell me what materials and processes you use to minimise environmental impact?
I ship most items within 48 hours. Each item will be carefully wrapped and posted using Royal Mails Tracked 48 Delivery.
Absolutely! Just let me know the details and I can send it directly to the recipient. I’m happy to include a gift note—just tell me the exact message you’d like, and I’ll make sure it’s added.
Can my item go in the microwave or dishwasher?
I use Stoneware ceramic clay. Each item will provide item specific details in terms of the type (Colour) of clay used. All fuctional pieces (Mugs, bowls, plates etc) are fully food safe.
Yes, as I use Stoneware clay, all pieces are microwave and dishwasher safe, however like all items, they will stay looking their best if handwashed.
Yes, I work sustainably and do my best to minimise my impact on the environment. My studio is tucked into my back garden, so there’s no fuel needed for commuting to and from work. I reuse water throughout the studio and make sure every bit of clay is either used or carefully reclaimed. I also only fire my kiln when it’s at full capacity to make the most of the energy used, and I continually look for small ways to reduce waste and improve efficiency in my practice. When posting orders, all materials used are recycleable or compostable.
I aim to keep the calender updated on the website, please click on the link at the top of the page to find out more. Alternatively, my Instagram will also provide details of upcoming events: https://www.instagram.com/elementalpotteryuk/