Privacy Statement

Privacy Policy

Last updated: 5th July 2026

1. Who We Are

Elemental Pottery is a small ceramic business operating in the UK.
Contact email: sarah@elementalpottery.co.uk

2. What Information We Collect

To process your orders, we may collect the following personal information:

  • Name and shipping/billing addresses

  • Email address and phone number

  • Payment information (processed securely through [e.g., Stripe, PayPal, or Square]—we do not store your card details)

  • Details of the ceramics you ordered

3. How We Use Your Information

We use your data under the lawful basis of contract fulfillment and legal obligation to:

  • Fulfill, package, and deliver your ceramic orders

  • Process payments and manage refunds

  • Comply with UK tax and accounting laws

  • Send you service updates regarding your order

4. Who We Share Your Data With

We never sell your data. We only share it with third parties where strictly necessary to run our business:

  • Delivery partners: e.g., Royal Mail, Parcelforce, or private couriers

  • Payment processors: e.g., Stripe, PayPal, or Square

  • Website platforms: e.g. Squarespace

5. How Long We Keep Your Data

We only keep your personal data for as long as we need it to fulfill our contract with you and to meet our legal obligations (such as HMRC tax reporting, which requires us to keep financial records for 6 years).

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to any inaccurate information

  • Request that we delete your data

If you have any questions or wish to exercise your rights, please contact me at sarah@elementalpottery.co.uk. For more detailed guidelines on data rights, you can visit the Information Commissioner's Office (ICO).

Accessibility

Statement

Elemental Pottery is committed to ensuring digital accessibility for people of all abilities. We believe that everyone should be able to access our online store without barriers.

Our Commitment

We are continuously working to improve the user experience for everyone and apply the relevant accessibility standards. Our goal is to ensure our website is navigable and readable, allowing visitors to:

  • Zoom in up to 400% without the text spilling off the screen.

  • Navigate most of the website using just a keyboard or speech recognition software.

  • Listen to most of the website using a screen reader (such as JAWS, NVDA, or VoiceOver).

  • View text with good color contrast and simple formatting.

Accessibility Features

We have designed our website to be as accessible as possible. Some of the measures we have taken include:

  • Using clear, simple language throughout our product descriptions and class information.

  • Ensuring all images have descriptive alternative (alt) text so screen readers can describe our pottery pieces to users with visual impairments.

  • Utilizing logical heading structures (H1, H2, etc.) so you can easily skip between sections.

Known Limitations and Alternatives

Despite our best efforts to make all content fully accessible, you may occasionally encounter some limitations. We are aware of the following minor issues:

  • Some older photographs or promotional banners may not have full text descriptions.

  • Third-party embedded tools (such as our booking system or checkout cart) may have occasional accessibility quirks that are out of our direct control.

If you find an accessibility barrier on any part of our website, or if you need help navigating our online shop, please let us know.

Feedback and Contact Information

We welcome your feedback. If you experience any accessibility issues, require information in an alternative format (such as a plain text email invoice), or need assistance placing an order, please contact us:

We aim to respond to all feedback within 7 working days.